Senior Project Manager
Professional Services
Either Ottawa or Toronto

Position Overview:

The Senior Project Manager is responsible for the overall management and delivery of professional service engagements including client communication, scope review, project planning & scheduling, project resource support, risk and issue management, adherence to budget, change management and project close-out.

Core Responsibilities:

PS Delivery:

  • Works with Director of Services Delivery, ensuring optimum resource support for projects and consistent implementation of a standard project management process;
  • Manages project delivery ensuring Professional Services engagements are completed in accordance with the agreed project plan and budget, and with the level of quality that is documented and agreed within the Statement of Work and/or project contract;
  • Works with Solution Architect and/or Technical Lead, builds out project plan outlining task assignment and duration of delivery;
  • Manages project delivery team communications on a day-to-day basis or as required to ensure smooth and effective solution delivery;
  • Manages weekly tracking of each professional services engagement and provide project status to key client;
  • Runs consistent internal meetings with the delivery team to ensure proper project status tracking;
  • Organize and run internal and client kick-off presentations and meetings;
  • Manages project scope by:
    • Identifying deviations from agreed scope/budget/quality;
    • Creating Change Requests as per the existing TeraMach Change Management process;
    • Communication of the impact of changes to clients and stakeholders;
    • Gaining agreement and sign-off for the Change Requests.
    • Manages any project issues and risks by:
      • Identifying and documenting the Issue/risk
      • Prioritizing the Issue/risk (Immediate, High, Medium, Low) ;
      • Analyzing and communicating the Issue/risk to determine required actions;
      • Gaining agreement on Issue/risk resolution;
      • Following up to ensure satisfactory Issue resolution.
      • Ensures a proper escalation process is adhered to so as to proactively manage risks or potential issues;
      • Manages individual project status reporting to clients and to the delivery team and Account Managers;
      • Manages the project Close-Out process by :
        • Reviewing/meeting with the client and the delivery team to ensure project delivery has been completed in accordance with the project plan and scope;
        • Prepares and send the Project Close-out report to the client;
        • Prepares and send the Customer Satisfaction Survey (CUSAT) to the client;
        • Follow ups to ensure the Project Close-out report has been completed, signed and returned;
        • Follow ups to ensure the Project CUSAT has been completed, signed and returned.
        • Manages the preparation and ensure timely monthly project billing process by creating, reviewing and sending resource timesheets to clients for Time & Materials projects in conjunction with the Professional Services Director;
        • Manages the preparation and ensures timely sign-off for defined milestones as per proposal/contract for fixed price engagements in conjunction with the Professional Services Director;
        • Ensures Lessons Learned are properly collected and tracked;
        • Review and helps the Director of Services Delivery in updating Project Management processes and templates with the aim of continuous improvement.


  • Provides weekly executive project dashboard report across the active and completed projects to the Leadership team;
  • Provides monthly resource and revenue projections targeting minimum 3-month projections per project to Leadership for all projects

Core Competencies:

Represents TeraMach in a professional manner to customers, partners and other TeraMach personnel at all times. May be required to support and train both customers and less experienced co-workers;

  • Demonstrates analytical and problem solving skills;
  • Excellent presentation and interpersonal skills;
  • Excellent verbal and written communication skills;
  • Experience in a customer relationship management role;
  • Ability to think creatively when addressing issues;
  • Ability to work with others as an effective and cooperative member of a team;
  • Strong time management and organizational skill.

Education & Experience:


Post graduate degree or diploma in technology is required.


Minimum 10 years of relevant experience

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